FAQ's

JORDAO sells through local agents and representatives worldwide. Contact us, and we will connect you with our local representative.

Please fill in the customer application form to become a JORDAO Client.

Commercial brochures of JORDAO models are available on each model's product page at jordao.com.

Our agents and representatives quote your solution. Please contact a JORDAO representative or, alternatively, contact us and we will forward your request locally.

Storage temperatures vary depending on the product. If you own a JORDAO unit, please refer to the User Manual delivered with the equipment or visit each model page at jordao.com.

No. Keep cooling equipment away from heat sources such as direct sunlight, ovens, radiators, and clear of air conditioner outlets, fans, and doors.

You must double the time it remained tilted. If tilted for more than 4 hours, keep the equipment upright for 24 hours before switching it on.

Do not connect to multi-socket adapters. Any cable replacement must be done exclusively by qualified technicians. Always connect to a grounded outlet.

Regular cleaning ensures optimum performance:
1. Disconnect from the power supply.
2. Remove all products.
3. Wash with warm water and 5% neutral detergent.
4. Dry with a soft cloth.
5. Clean glass surfaces with appropriate glass cleaner.
6. Never use solvents or alcohol, as they damage plastics and finishes.

Please consult the User Manual supplied with the unit or view the respective model page at jordao.com.

In case of fire, use a dry chemical powder extinguisher, aiming the nozzle directly at the base of the flames.

Recycle according to current environmental regulations. We advise contacting a specialised company to recover gas, oils, and segregate materials safely.

It serves to correctly identify the equipment and supply accurate parts. The serial number must always be provided when contacting service.

Professional equipment carries a 1-year warranty from date of purchase against manufacturing defects.

You can contact the equipment seller or, alternatively, contact us and we will forward your request to the local representative.

It must only be serviced by authorised technical support using original parts. Before any maintenance, unplug the unit from the wall socket.

Damaged cables must be replaced solely by the manufacturer, after-sales service, or certified qualified personnel to prevent electrical hazards.

Inspect visually and clean at least once a month with a soft brush and vacuum. A blocked condenser increases power consumption and reduces performance.

Unplug from the electrical socket beforehand. Disconnect the fitting, remove the bulb and fit a replacement with the same reference. The switch is located at the lower panel.

We do not recommend modifying parameters. They are specifically calibrated for optimal operation. Contact technical support if assistance is needed.

The refrigerant type is stated on the characteristics rating plate fixed to the unit and in your equipment User Manual.

Check if the condenser is clean. If dusty, vacuum it with a soft brush. If continuous operation persists, request technical service.

Clean the condenser if dust has accumulated. Should the unit still fail to cool properly, contact our technical team.

Ensure proper condenser cleanliness and check base leveling. If unusual noise continues, contact authorised service.

If fitted with a defrost water tray, empty it. If not, or if leakage continues, contact technical support.

Reserved exclusively for official agents and representatives of JORDAO. Submit the online form to request access.

Log in via login using your registered username and password.

Send an update request directly to your dedicated Customer Manager.

Submit a new access request or reach out directly to your account manager via e-mail.

Check the "Order Inquiry" tool, making sure you have your order reference available.

Complete our official claims form providing all relevant information.